Job Description
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Job #:  134568
Title:  Inbound Customer Service Rep
Location:  Burlington Area
Salary Range:  $13.00-$16.00/hr DOE
Position:  Customer Service Rep
Description: 

Team Staffing is currently searching for a Customer Service Representative for a company in Burlington, IA to work 40 hours, Monday through Friday 8:00am – 5:00pm. Candidate must be organized, efficient, reliable,  an eye for detail and a strong clerical background.

Pay: $13-$16/hr DOE

Inbound Customer Service Representative Responsibilities:

  • Basic office tasks including filing, faxing, typing, accurate data entry etc.
  • Answering a wide range of high traffic inbound phone calls on a multi-line phone system from clients, consumers, attorneys, insurance reps, third parties.
  • Evaluating and effectively explaining charges in detail to consumers
  • Negotiating payment deadlines and/ or establishing payment plans
  • Processing payments
  • Abiding by all company policies, procedures, and principles.
Requirements: 

  • High School Diploma is required
  • Professional and polite overall demeanor and articulate phone voice
  • Excellent customer service skills
  • Strong analytical and problem-solving skills, interpersonal skills, and ability to develop working relationship with your co-workers and management team.
  • Exceptional verbal and written communication skills
  • Ethical behavior when dealing with confidential, sensitive financial information.
  • High level of accuracy and efficiency
  • Computer literate and capable typing skills
  • Proficient in Microsoft Office
  • Must be willing to comply with all company, local, state, and federal regulations.
  • Must have the ability and resolve to stay focused on task regardless of interruption or distraction.
  • Must be able to handle all calls with professional courtesy and dignity regardless of the situation.
  • Must have the ability to maintain professional composure when a consumer becomes emotional or distressed.
  • Comprehensive knowledge of HIPAA & FDCPA a plus

Compensation for the Inbound Customer Service Representative:

  • Medical
  • Dental
  • Vision
  • Short term disability
  • Life insurance
  • 401K
  • All Team Staffing employees are paid on a weekly basis

Team Staffing Solutions is an Equal Opportunity Employer
Job Type:  Temp to Hire
Post Date:  07/06/2026

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